Metro temporary buses, new routes, earthquake-damaged streets: reliable services still the aim within exceptional constraints

Christchurch Metro passengers can expect their bus services to be more reliable in coming days, says Environment Canterbury acting director operations Wayne Thomas.

“As drivers get familiar with new routes and work out the best way to minimize disruptions, and given the earthquake-damaged streets, we can expect that services will be smoother and more predictable,” he said.

“Driving a bus around parts of Christchurch is not easy at the moment. We appreciate the effort drivers are making in trying circumstances. We are sorry that our passengers are not getting the service they have come to expect, in some instances.

“People with bus access problems due to mobility impairments should contact the bus company operating the route who may be able to provide additional assistance.”

Environment Canterbury Metro staff will also be on the new routes at peak times this week, as the services settle into place. These people will be identifiable and passengers can speak to them about any issues.

A number of new services began this week, following a Metro service review. All new routes and services are being run by either Leopard Coachlines or Christchurch Bus Services.

Both companies ordered new buses to enable them to deliver the agreed standard of service. However, due to circumstances beyond their control, including earthquake damage to the bus-building factory at Rolleston, they have had to source temporary buses, Mr Thomas said.

"Environment Canterbury attempted to facilitate the provision of buses on a temporary basis from local sources, but was not successful."