Customer Satisfaction Levels Up On Last Year

Marlborough residents’ satisfaction level with their District Council compares very favourably with other regions according to the professional research company Research First.

The results of the annual Resident Satisfaction Survey conducted for the Council by Research First show an overall rating of 6.9 out of 10 for the quality of our services, a slight increase on the 6.8 of the previous year.

Roger Larkins, of Research First, says the Marlborough District Council’s performance compares “very favourably” with the other councils it surveys around the country.

A total of 602 randomly selected people were surveyed and asked to rank Council performances across its services.

Top rating goes to the Council’s Library Services (8.6), with people also well satisfied with the standard of Sewerage Services (8.2), the drinking water supply (8) and Emergency Management (8). The feedback also shows that people are very pleased with the kerbside recycling service and the high standard of our parks and gardens.

The survey also gave people a chance to rate Council services in their order of importance. This year top priorities were Emergency Management (8.5), Water supply (8.4) Sewerage (8.4) and Community Safety (8.4).

Marlborough Mayor Alistair Sowman says the research is important as it helps keeps the Council in touch with public priorities as well as offering valuable feedback about areas for improvement.

“When so often it’s the negative comment that gets the headline, it’s very satisfying for us to know that the public is pretty happy with the quality of service they’re receiving from the Council,” he said.

“We have a highly professional staff, including experts in some highly specialised fields, so it’s good to know the wider community does recognise that,” he said.