NZTA recognises excellence in suppliers' customer service

The NGA Newmarket Alliance has been awarded the NZ Transport Agency’s (NZTA) supreme GEM award for their focus on customer service during the Newmarket Viaduct Switch project.

The team also won the category of ‘Providing excellent customer care during an event or incident for new projects’.

NZTA’s Chief Executive, Geoff Dangerfield said the GEM awards were set up to recognise and celebrate its consultant and contractor suppliers who Go the Extra Mile to provide great customer service.

‘The NGA Newmarket Alliance’s Viaduct Switch team’s entry demonstrated how the customer and community were at the heart of everything the team did. The team had an early and sustained focus on the customer which recognised and addressed how the project affected local communities.

‘Providing customers with the best experience possible in their dealings with the NZTA is a priority for the agency. The Newmarket Alliance team’s efforts really enhanced the project’s, the team’s and the NZTA’s reputation and created a sustainable step-change in how the NZTA can work with its customers,’ said Mr Dangerfield.

Other category winners included Opus Christchurch for their immediate and intense incident response to the Canterbury earthquakes and Opus Greymouth for their innovative text traveller information service on the weather-vulnerable West Coast.

Colin Crampton, the NZTA’s highways and network operations group manager said over 40 entries were received for the inaugural awards.

‘We were delighted with the initiatives outlined in the entries. They demonstrated a high level of awareness of the importance of customer service and good applications of fit for purpose activities.’