Annual Resident Satisfaction Survey 2012
<p>Marlborough District Council will be undertaking its annual resident satisfaction telephone survey in June, and is calling 600 local residents who are randomly selected to participate to give us their views of our performance over the last year.</p>
<p>The Council uses the results of this survey to:</p>
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measure the resident satisfaction of 23 key service areas such as land transport, libraries, water supply, waste water and community facilities against those targets set in the Annual Plan</li>
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identify performance trends by comparing scores to those achieved in previous years</li>
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identify which services are important to the community</li>
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help plan where future investment is needed and is most effective.</li>
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<p>The survey will take 15-20 minutes to complete. Quotas will be used to ensure that the age, gender and location of participants closely matches the demographic make up of the Marlborough population. Calls will be made to residents’ homes during the day, in the evenings, and at weekends to maximise the chances of people being able to have their say.</p>
<p>Mayor Alistair Sowman said “the annual residents’ satisfaction survey helps the Council understand which services are most important to our community, and how satisfied it is with the services it’s receiving. It is both an important tool in improving operational service performance and for planning future service delivery”.</p>